AI sales agent for WhatsApp · Arabic & English
Never miss a sale on WhatsApp again
Hawker answers every customer in Arabic or English, day and night, takes the order, and puts it in your dashboard.
Done for you. We set it up, connect your number, and train it on your products.
عبايات ليان
الموظف الذكي يرد
السلام عليكم، عندكم العباية السوداء المطرزة؟
Hi, do you have the black embroidered abaya?
وعليكم السلام، حياك الله! نعم متوفرة بمقاسات 52 و54 و56.
عباية سوداء مطرزة349 ريال · متوفرWelcome! Yes, it comes in sizes 52, 54, and 56.
أبغى مقاس 54، والتوصيل للرياض حي الياسمين.
Size 54 please. Delivery to Riyadh, Al Yasmin.
تم تسجيل طلبك: عباية سوداء مطرزة، مقاس 54. بنبلغك بحالة الطلب هنا.
طلب جديد رقم 1048Your order is in: black embroidered abaya, size 54. We will update you here.
CRM dashboard
Every order and customer in one dashboard
Orders from WhatsApp go straight into a clear pipeline. Your team sees each customer, each order, and what needs attention.
Orders
Order pipeline
New2
- #2291SAR 285Sara A.
- #2290SAR 410Huda M.
Confirmed1
- #2288SAR 349Reem K.
Shipped2
- #2284SAR 520Nora S.
- #2281SAR 199Lama F.
Delivered1
- #2279SAR 240Maha T.
Recent orders
| Order | Customer | Items | Total | Status |
|---|---|---|---|---|
| #2291 | Sara A. | Royal Oud, 100 ml | SAR 285 | New |
| #2288 | Reem K. | Embroidered abaya, size 54 | SAR 349 | Confirmed |
| #2284 | Nora S. | Gift box, large | SAR 520 | Shipped |
| #2279 | Maha T. | Oud & Rose, 75 ml | SAR 240 | Delivered |
Customers
- Sara A.2 ordersAI replying
- Huda M.Asked for a personHuman requested
- Reem K.Exchange ticket openBot paused
- Order status pipeline from new to delivered
- Customer list with each chat and order
- Product catalog manager
- Pause the bot or request a human per customer
- Staff reply from the CRM (Intermediate & Custom)
- Tickets for returns and exchanges (Intermediate & Custom)
Demo
See Hawker take an order
Here is a full conversation from browsing to order status. Hawker checks the catalog, confirms stock, creates the order, and answers when the customer asks where it is.
Noor Perfumes
AI agent
Hi, do you have an oud perfume that lasts long? My budget is around 300.
Welcome! Here are two oud perfumes in your budget:
- Royal Oud, 100 mlSAR 285In stock
- Oud & Rose, 75 mlSAR 240In stock
Royal Oud please. Is the 100 ml available?
Yes, the 100 ml is in stock. Shall I place the order for you?
Yes. Jeddah, Al Rawdah district.
Done. Your order is in:
Order #2291New- Royal Oud, 100 ml × 1
- SAR 285
- Delivery: Jeddah, Al Rawdah
- Next day
Where is my order?
Order #2291 has been shipped. We will keep you updated here.
What happened in this chat
- 1Browsed the catalog and suggested products
- 2Checked stock for the chosen size
- 3Created the order with the delivery area
- 4Answered the order status question the next day
If a customer asks for a person, or Hawker cannot help, it hands the chat to your team.
Features
One AI agent, many jobs
Hawker sells, takes orders, and keeps your team informed. Every plan includes the core agent and the CRM.
Sells in Arabic and English
Replies in the customer's language, in your brand's tone. Runs on Meta's WhatsApp Cloud API.
Knows your catalog
Browses your products, checks stock, and suggests the right item, size, or option.
Takes orders
Creates the order inside the chat and answers "where is my order?" with the current status.
Hands off to your team
Passes the chat to a person when needed. Pause the bot or request a human for any customer.
Safe replies
Reply guardrails, duplicate-message protection, and a customer-safe fallback if something goes wrong.
Polite with the extras
Sends a polite reply when customers share a location or a sticker, so nobody feels ignored.
Photo matching
Customers send a photo and Hawker matches it to your products. Photos also collect in a Photo Inbox.
Intermediate & Custom
Returns and exchanges
Open tickets for returns and exchanges, cancel orders, update addresses, and track leads by funnel stage.
Intermediate & Custom
Owner alerts and monitoring
Get alerts for errors and for messages from paused customers. Health checks, low-stock alerts, and an errors console.
Intermediate & Custom
Your brand, your rules
Custom guardrails, custom prompts, your own branding, and a white-label option.
Custom
How it works
Live in three steps. We do the heavy lifting.
You share what you sell. We handle the setup, the connection, and the training.
- 1
Share your products and brand
Send us your catalog, prices, delivery details, and how you like to talk to customers.
- 2
We connect and train your agent
We handle Meta business verification, connect your WhatsApp number, upload your catalog, and train the agent in Arabic and English.
- 3
It starts replying and taking orders
Hawker answers customers and creates orders. Your team follows everything in the dashboard.
Built for
Made for stores that sell on WhatsApp
Hawker is built for ecommerce stores in Saudi Arabia, with the UAE next.
Abayas and fashion
Sizes, colours, and fabrics answered fast. Customers can send a photo of a style they like.
Perfume
Help customers choose by scent, size, and budget, then take the order in the same chat.
Beauty
Answer product questions from your own product information and check stock before the order.
Gifts
Take gift orders with the delivery area and details, even late at night before an occasion.
General online stores
Any store with a catalog and customers on WhatsApp can use Hawker to reply and sell.
Pricing
Simple plans in Saudi riyals
Every plan includes setup, the AI agent, and the CRM dashboard. Pay 10% less when you prepay for a year.
All prices are in SAR and exclude VAT. Meta's WhatsApp messaging fees and server hosting are billed separately.
Starter
For small shops launching their first AI sales agent.
SAR 499/ month
- SAR 1,500 one-time setup
- SAR 0.25 per extra conversation
- About SAR 5,390 / year if prepaid
- AI conversations
- 1,200 / month
- Products
- Up to 100 SKUs
- Team users
- 1 owner
- WhatsApp numbers
- 1
- Support
- Email, within 48h
- Arabic and English AI sales agent
- Catalog, stock check, orders, and order status
- Dashboard, orders, and CRM
- Human handoff and reply guardrails
Most popular
Intermediate
For growing stores that need the full pipeline.
SAR 1,299/ month
- SAR 3,000 one-time setup
- SAR 0.20 per extra conversation
- About SAR 14,030 / year if prepaid
- AI conversations
- 4,000 / month
- Products
- Up to 1,000 SKUs + CSV import
- Team users
- 5 users
- WhatsApp numbers
- 1
- Support
- WhatsApp, within 24h
- Everything in Starter
- Photo matching and Photo Inbox
- Cancel orders, update addresses, lead funnel status
- Return and exchange tickets, staff reply from the CRM
- Owner alerts, health check, low-stock alerts, errors console
Custom
For large teams needing custom volume, integrations, or dedicated infrastructure.
FromSAR 2,999/ month
- From SAR 7,500 one-time setup
- Overage per contract
- Annual price quoted
- AI conversations
- Custom volume
- Products
- Unlimited
- Team users
- Unlimited
- WhatsApp numbers
- Multiple
- Support
- SLA and dedicated account manager
- Everything in Intermediate
- Dedicated KSA server option
- Salla, Zid, Shopify, or ERP integrations built to order
- Custom guardrails, prompts, branding, and white-label
Salla, Zid, Shopify, and ERP integrations are not included in Starter or Intermediate. They are built to order on the Custom plan only.
What you pay for
No surprises. Here is what each charge covers, and what is billed outside your plan.
One-time setup
- Meta business verification, WhatsApp number connection, message templates, catalog upload, agent training on your products and brand in Arabic and English, CRM accounts, and staff training.
Monthly subscription
- The AI agent and CRM software, AI usage up to your plan allowance, updates, and managed maintenance.
AI conversation
- One customer chat handled by the AI agent within 24 hours, however many messages it contains.
Server hosting
- Not included in the plans. Billed separately at cost.
Meta message fees
- Meta charges its own WhatsApp messaging fees. You pay them directly to Meta, and they are not included in any plan. Fees vary by country, message type, and usage.
FAQ
Questions store owners ask
What is Hawker?
Hawker is an AI sales agent for WhatsApp with a CRM dashboard. It replies to your customers in Arabic or English, helps them choose products, takes orders, and shares order status. Your team manages everything from one dashboard.
Do I have to set it up myself?
No. Hawker is done for you. We handle Meta business verification, connect your WhatsApp number, set up message templates, upload your catalog, train the agent, create your CRM accounts, and train your staff.
Does it reply in Arabic and English?
Yes. Hawker replies in Arabic or English to match the customer, and we train it on your products and your brand's tone in both languages.
What counts as an AI conversation?
One customer chat handled by the AI agent within 24 hours, however many messages it contains. If the same customer writes again after that window, it counts as a new conversation.
What happens if I use more conversations than my plan includes?
Extra conversations are billed at your plan's overage rate: SAR 0.25 each on Starter and SAR 0.20 each on Intermediate. On Custom, overage is set in your contract.
Are WhatsApp messaging fees included?
No. Meta charges its own WhatsApp messaging fees, which you pay directly to Meta. They are not part of any Hawker plan, and they vary by country, message type, and usage.
Is server hosting included?
No. Starter and Intermediate run on shared hosting that is billed separately at cost. Custom plans can run on a dedicated server inside Saudi Arabia.
Can my team take over a chat?
Yes. Hawker hands the chat to your team automatically when needed, and you can pause the bot or request a human for any customer. On Intermediate and Custom, staff can reply straight from the CRM.
What if the AI does not know the answer?
Hawker works from your catalog and brand information, with reply guardrails. If it cannot help, it sends the customer a safe reply and hands the chat to your team.
Does Hawker work with Salla, Zid, or Shopify?
Integrations with Salla, Zid, Shopify, or an ERP are not included in Starter or Intermediate. On the Custom plan we build them to order. On the other plans, your products live in Hawker's catalog manager, with CSV import on Intermediate.
Can I use my current WhatsApp number?
Hawker uses Meta's WhatsApp Cloud API, so the number has to be connected to it. We will look at your current number on the demo call and explain your options.
Is there a discount for paying yearly?
Yes. All plans get 10% off when you prepay for a year. That is about SAR 5,390 a year on Starter and about SAR 14,030 a year on Intermediate. Custom annual prices are quoted.
Let Hawker answer while you grow
Book a short demo. We will show you Hawker with a store like yours and answer your questions on pricing and setup.
Book a demo (opens in a new tab)Prices in SAR, excluding VAT.