FAQ
Questions store owners ask
What is Hawker?
Hawker is an AI sales agent for WhatsApp with a CRM dashboard. It replies to your customers in Arabic or English, helps them choose products, takes orders, and shares order status. Your team manages everything from one dashboard.
Do I have to set it up myself?
No. Hawker is done for you. We handle Meta business verification, connect your WhatsApp number, set up message templates, upload your catalog, train the agent, create your CRM accounts, and train your staff.
Does it reply in Arabic and English?
Yes. Hawker replies in Arabic or English to match the customer, and we train it on your products and your brand's tone in both languages.
What counts as an AI conversation?
One customer chat handled by the AI agent within 24 hours, however many messages it contains. If the same customer writes again after that window, it counts as a new conversation.
What happens if I use more conversations than my plan includes?
Extra conversations are billed at your plan's overage rate: SAR 0.25 each on Starter and SAR 0.20 each on Intermediate. On Custom, overage is set in your contract.
Are WhatsApp messaging fees included?
No. Meta charges its own WhatsApp messaging fees, which you pay directly to Meta. They are not part of any Hawker plan, and they vary by country, message type, and usage.
Is server hosting included?
No. Starter and Intermediate run on shared hosting that is billed separately at cost. Custom plans can run on a dedicated server inside Saudi Arabia.
Can my team take over a chat?
Yes. Hawker hands the chat to your team automatically when needed, and you can pause the bot or request a human for any customer. On Intermediate and Custom, staff can reply straight from the CRM.
What if the AI does not know the answer?
Hawker works from your catalog and brand information, with reply guardrails. If it cannot help, it sends the customer a safe reply and hands the chat to your team.
Does Hawker work with Salla, Zid, or Shopify?
Integrations with Salla, Zid, Shopify, or an ERP are not included in Starter or Intermediate. On the Custom plan we build them to order. On the other plans, your products live in Hawker's catalog manager, with CSV import on Intermediate.
Can I use my current WhatsApp number?
Hawker uses Meta's WhatsApp Cloud API, so the number has to be connected to it. We will look at your current number on the demo call and explain your options.
Is there a discount for paying yearly?
Yes. All plans get 10% off when you prepay for a year. That is about SAR 5,390 a year on Starter and about SAR 14,030 a year on Intermediate. Custom annual prices are quoted.
Let Hawker answer while you grow
Book a short demo. We will show you Hawker with a store like yours and answer your questions on pricing and setup.
Prices in SAR, excluding VAT.